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app.frontdeskglobal.com/theautoreply
📊 Overview
📨 Review Inbox
🎨 Brand Voice
📈 Analytics
⚙ Settings
Reviews this month
147
↑ 23% vs last
Replies posted
142
96.6% reply rate
Avg response time
2.3hr
vs 4-day industry avg
Avg star rating
4.7★
↑ 0.2 vs last 30d

Recent activity

live updates
✓ Reply posted to Jenna M. · 5★ review · 12 minutes ago
✓ Reply posted to David R. · 4★ review · 47 minutes ago
⚠ Tom K. flagged for review · 2★ · waiting your approval · 2 hr ago
✓ Reply posted to Maria L. · 5★ review · 5 hr ago
✓ Brand voice updated · 8 hr ago
7-day reply velocity
Star distribution this month
5★
114
4★
21
3★
7
2★
3
1★
2
Maria L.
5h ago
★★★★★
Best haircut I've had in years! Sarah really listened to what I wanted...
Posted
Tom K.
8h ago
★★☆☆☆
Food was OK but waited 45 minutes for our table even though we...
Awaiting approval
David R.
12h ago
★★★★☆
Dr. Patel was great with my kids — patient, gentle, and explained...
Posted
Carlos M.
1d ago
★★★★★
¡Excelente servicio! Mi auto quedó como nuevo. Muy profesionales...
Posted in Spanish
Jenny M.
2d ago
★☆☆☆☆
Worst customer service experience I've had in a long time...
Escalated to you
⭐⭐⭐⭐⭐ · Maria L. · 5 hours ago · Google Business Profile
Best haircut I've had in years! Sarah really listened to what I wanted and the color came out gorgeous. The whole vibe of the salon is just lovely. Will definitely be back!
AI-DRAFTED REPLY · 2.1 SEC · $0.004 · POSTED ✓
Maria, this just made our whole day! 🥰 Sarah is going to be over the moon — she takes so much pride in really hearing what each person wants, and color is her zone of genius. Thank you for taking the time to write this. We're already excited to see you next time.
📋 Posted to Google ✓ ↻ Regenerate ✏ Edit

Your brand voice profile

Trained from 7 example replies you provided + 142 reviews you've responded to. Updated weekly.

Tone characteristics

How AI describes your voice

  • ✓ Warm, personal, conversational
  • ✓ Uses occasional emoji (🥰 ✨ 🙌)
  • ✓ Names team members specifically when reviews mention them
  • ✓ Avoids corporate-speak ("we strive to," "valued customer")
  • ✓ Often signs off with forward-looking statement ("excited to see you")

Example replies you've taught us

Pulled from your past responses

"Mike, you're a regular and we're lucky to have you! Tell Sarah thanks for the recommendation 🙌"
"Hi Karen — thanks so much for the detailed review. We hear you on the wait time and that's something we're working on."
Total replies (lifetime)
1,847
Hours saved
247
vs manual replies
Avg AI cost / reply
$0.005
Locations
3
Monthly reply volume — last 12 months
Avg sentiment by month
● Positive● Neutral● Negative
Top mentions in reviews
"Sarah"
87
"haircut"
62
"color"
48
"vibe"
31

Mode

How AI replies are handled

Connected Locations

Google Business Profiles you've authorized

The Salon — Howell, MI● Connected
The Salon — Brighton, MI● Connected
The Salon — Ann Arbor, MI● Connected
+ Connect another location

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